Due to the perishable nature of groceries and organic food items, our return policy is subject to the following rules:
- Claims Window: Any claims regarding broken jars, leaked packages, incorrect items, or missing products must be reported to our customer support team within 24 hours of delivery. Please provide photo or video evidence of the damaged package.
- Eligibility for Replacement: To be eligible for a return or replacement, items must be unused, in their original packaging, with safety seals unbroken.
- Refund Processing: Once an authorized return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed via your original payment method (or bKash/Nagad) within 7 to 10 working days.