Terms & Conditions

Last Updated: July 16, 2026

Welcome to Savar Bazar (accessible from https://savarbazar.com). These Terms & Conditions (“Terms”) govern your use of our website, services, and the purchase of any products from our online store.

By accessing our website and placing an order, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must discontinue your use of our website.

1. Eligibility & Account Creation

  • To place an order on Savar Bazar, you must be at least 18 years of age or accessing the site under the supervision of a parent or legal guardian.
  • When creating an account, you agree to provide accurate, current, and complete information (such as your delivery address and contact number). You are solely responsible for maintaining the confidentiality of your account credentials.
  • We reserve the right to suspend or terminate customer accounts that provide fraudulent or misleading information.

2. Product Information, Pricing, & Natural Variations

  • Natural Variations: Savar Bazar specializes in organic, pure, and farm-sourced products (including raw honey, premium ghee, and spices). Because these products are natural, minor variations in color, taste, texture, and crystallization (especially in pure honey) are normal and do not constitute a product defect.
  • Pricing Errors: While we make every effort to display accurate prices, technical or typographical errors may occur. In the event a product is listed at an incorrect price, Savar Bazar reserves the right to cancel any orders placed for that product before dispatch. We will notify you immediately and issue a full refund if payment has already been processed.
  • Availability: All products are subject to stock availability. Due to the seasonal nature of organic farming, certain products may become unavailable without prior notice.

3. Order Placement, Cancellation, & Payment

  • Order Acceptance: Your receipt of an electronic order confirmation does not signify our final acceptance of your order. We reserve the right to accept, decline, or limit your order quantity for any reason.
  • Payment Methods: We accept Cash on Delivery (COD) and digital payments via authorized mobile financial services (such as bKash, Nagad, Rocket) and local credit/debit cards.
  • Order Cancellation:
    • By You: You can cancel an order free of charge before it has been dispatched by contacting our customer service. Once an order is handed over to our delivery partners, it cannot be canceled.
    • By Us: We reserve the right to cancel any order if we suspect fraudulent activity, if the delivery address is unreachable, or due to unexpected stock depletion.

4. Shipping, Delivery, & Risk of Loss

  • Delivery Areas & Timelines: We deliver across Bangladesh using local and third-party logistics partners. Estimated delivery times are guidelines and not guaranteed. Delays may occur due to weather, traffic, public holidays, or political situations.
  • Verification Upon Delivery: For Cash on Delivery (COD) orders, customers are highly encouraged to inspect the outer packaging of the parcel in front of the delivery rider. If the package is visibly crushed, leaked, or open, please refuse the delivery and contact our support line immediately.
  • Accurate Address: You must provide a complete and correct shipping address. Savar Bazar is not responsible for non-delivery or additional shipping fees caused by incorrect shipping information provided by the customer.

5. Returns, Replacements, & Refunds

Due to the perishable nature of groceries and organic food items, our return policy is subject to the following rules:

  • Claims Window: Any claims regarding broken jars, leaked packages, incorrect items, or missing products must be reported to our customer support team within 24 hours of delivery. Please provide photo or video evidence of the damaged package.
  • Eligibility for Replacement: To be eligible for a return or replacement, items must be unused, in their original packaging, with safety seals unbroken.
  • Refund Processing: Once an authorized return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed via your original payment method (or bKash/Nagad) within 7 to 10 working days.

6. Limitation of Liability

  • Savar Bazar provides its website and services on an “as is” and “as available” basis. We do not guarantee that the site will be completely error-free or uninterrupted.
  • To the maximum extent permitted by the laws of Bangladesh, Savar Bazar, its directors, and employees shall not be liable for any indirect, incidental, or consequential damages arising from your use of the website, delivery delays, or consumption of our products. It is the customer’s responsibility to check food allergens before consumption.

7. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of the People’s Republic of Bangladesh. Any disputes arising from these Terms or your use of the website shall be subject to the exclusive jurisdiction of the courts in Dhaka, Bangladesh.

8. Updates to These Terms

We reserve the right to update, modify, or replace any part of these Terms & Conditions at any time. Any changes will be posted directly on this page with an updated revision date. Your continued use of the website following any changes constitutes your acceptance of the updated Terms.

9. Contact Information

For questions regarding these Terms & Conditions, please reach out to us:

  • Email: support@savarbazar.com
  • Phone/WhatsApp: +880-1746-133133
  • Mailing Address: Savar, Dhaka, Bangladesh
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